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Element

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Reply with quote  #1 
While the tanks are out thought I'd look around.

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filbee56

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Reply with quote  #2 
What are you looking for?
Cheers, Filbee56

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2013 LC200 TTD Sahara - Ex-Demo 10/2014 UEV-490 Evolution with the lot.
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Marksills

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Reply with quote  #3 
Those pieces of bracket sitting inside the chassis need to be lined up vertiical so the through bolts pass through the fold on the end. ! They prevent crushing of the chassis by the bolts that go through - nicely spotted Element!
Cheers - mark
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William the Conqueror

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Reply with quote  #4 
I think the question is Mark...

...Why isn't this type of thing being spotted by the people we are paying when we buy the trailers?

These aren't new issues, they aren't little issues - the prices being paid for these trailers are premium prices. Quality control and after sales service still remain the major stumbling block of this brand - even after nearly 10 years in the Australian market. Every time these type of questions raise their heads the dealers all go to ground.

Cheers

Anthony

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Vive Les Peuerels
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Marksills

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Reply with quote  #5 
Completely on the same plane William - I do my best (as a dealer) to ensure any quality control issues are looked after! I think my customers would back me 100% on that.
That said - I share your frustration at times - That particular one is not something any dealer could reasonably spot though - I don't know any dealer that disassembles the trailers on delivery.
Cheers - Mark
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William the Conqueror

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Reply with quote  #6 
Agree a dealer might not spot it - but appropriate quality control systems during manufacture should. Granted, you may have the backing of your customers, but there a lot of unhappy customers of the BRAND that don't get the support they deserve, or need.

But I suppose it is a case of "the money is in the bank!"

There appears to have been no improvement in quality control over the expansion of the product in Australia. The same issues that I saw when I was looking to purchase my first trailer and that I raised when I purchased my first trailer have not been addressed. Now with my second trailer , the same issues still exsist and are still being discussed on not only this forum but the South African Forums as well.

I have always been an ardent supporter of this brand through some extremely trying times. But there comes a time when enough is enough - the constant patching, repairing and remanufacturing to get the product to a standard that you have paid for. I'm not talking about making improvements or modifications - but basic repairs as demonstrated above, the correct size bolts for the hole that holds suspension on, inserting rivets that have been drilled for but not inserted, putting proper lengthed bolts that hold on draw bars (you do need a bit of thread showing through a nut - not level with the face), sikaflexing joints to stop water leaks, swapping out electrics because they don't meet Australian Standards (240 volt must be double pole in Australia when installed in movable equipment - the main difference about apart from the obvious safety issues is about $40 a PowerPoint), inappropriate gauge wiring for electrics. The list is endless and this is just my new trailer.

Now all of this is work carried out in Australia. But we don't have any come back on Conqueror - because trailer was purchased from the old Conqueror administration. I don't even bother going to Conqueror Australia anymore - having been told "it's not our problem, you got the trailer before the current management took over!". The amount of money I have spent on replacing or repairing faulty workmanship is phenomenal.

It really is time for Conqueror to man up and start admitting some liability for these issues. And I'm sure that there are heaps of people on this forum who would agree with me!

Cheers

Anthony

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Bucko

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Reply with quote  #7 
I agree totally Anthony. They have the potential to have a brilliant name backing up a very practical and progressive product.I did actually have a good win when the external water pump was installed in our new 440, with any of my suggested changes brilliantly accommodated, however, since purchasing any products, I cannot get anyone to return calls from CA Brisbane. Allan in the workshop is very helpful and will help at the drop of a hat if he gets the message. Not even Peter returns or acknowledges emails. I want to buy $1000's of dollars of spares but no one want to help, unless I physically rock up on the doorstep. I have purchased 2 brand new models in 3 years, love the product, but the after sales service leaves a lot to be desired. ..The product sells itself. I'll keep trying....Bucko.
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2016 UEV 440 Companion S, Pumped up 2017 Dmax X-Runner with lift, lockers and all the extras. Ready to explore
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4fun

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Reply with quote  #8 
Here's an idea.

Whenever there is a 4x4 show in your neighbourhood, attend the show and approach anyone who seems seriously interested in a Conqueror and tell them what your experiences are.

Let's see how Conqueror responds to that.
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William the Conqueror

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Reply with quote  #9 
Unfortunately 4fun, Conqueror has not exhibited at any of the 4WD, caravan and camping or Adventure shows in Western Australia since the last time they used my trailer as the demo UEV 490 in March (ish) 2014!

We do not have ANY Conqueror representation in WA.

I would be the closest thing to any sort of representation, after sales service, spare parts supplier, technical advisor and the person prospective owners come to when they want to view a trailer.

Cheers

Anthony

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Vive Les Peuerels
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DTKK

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Reply with quote  #10 
Agree wholeheartedly with your comments Anthony.

I would think over 99% of us love our conquerors and talk them up when out and about . But we all hold that frustration when we find issues that should not be there because of carelessness. I have made discoverys and think WTF .

Many off us DEFINITELY have you and others to thank , for the help we have received through this forum.

Cheers



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Dave and Tricia
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comjero

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Reply with quote  #11 
There you go Mark take up the challenge with Bucko's order for spare parts....if he is getting no joy with HQ maybe you can do better,????. We notice that CA is quite happy to use our forum to promote their sales campaigns maybe some after sale service wouldn't go a miss.
Remember to all sales people we the owners are your best sales people you have , we are continually moving around the country with your product with potential customers wanting to know all about these campers both good and bad, and as WTC and Bucko have said these issues are not new the same problems still keep happening Australia should be pressuring South Africa to improve their quality control and refine this fantastic product to always strive to make it better ,and if you look at our forum you will most likely find multiple ways we have gone about resolving these issues, so take your pick and pass them on to SA , don't become a company that thinks their products are perfect,because there is always room for improvement and most go broke because they don't listen to their customers. It also shouldn't matter when a camper was purchased or under what management ,these people may be ready to buy their second or third Conqueror camper or a fleet of them for an off road tour company you just never know.
Where as passionate about our campers as you are to sell them ,so stick by us when we need you.
Wow that was a rant..
Cheers I love my Conqueror
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Todd

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Posts: 76
Reply with quote  #12 
Hear hear.

I'm constantly discovering issues with my 490. Nowadays I try to fix issues myself because I'm not happy with the quality of work done, and I believe I can do it better myself.

I bumped into Peter when I took my trailer back to conqueror for the third time to get issues sorted (this time to Newcastle, where I think Peter is based). Peter mentioned (this was about 10 months ago) that he was spending millions on a new conqueror facility based in the Newcastle area. I would imagine this would become the new HQ. Now I'm not providing excuses here, but if this plan is coming to fruition then there is possibly a reluctance to hire more staff in Brissy.

I guess we will see what happens.
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